Customer Care Specialist (f/m/x)

Festanstellung, Vollzeit · Brüssel

Join the ride!

Become part of our Customer Care department and support in different topics: fees, invoices & fraud. In difficult situations such as traffic tickets, fraud cases and invoices, you will help our customers with your communicative and solution-oriented manner and ensure that they always receive the best possible advice and support.

Your Responsibility

You help our customers to get out of tricky situations by advising them on all aspects of the topics: Traffic tickets, fraud and payment research.
You have great problem-solving skills and enjoy advising our customers.
You carry out extensive research based on driving data, invoices and other indicators.
You dive deep into the challenges of our customers and always approach all special cases in a solution-oriented manner.
You are responsible for the written processing of emails, dealing with authorities, external service providers and escalation customers.

Your Experience

Open to entry-level applicants with a bachelor degree, bring your enthusiasm, and any experience you have is a bonus !
You speak French and English fluently, (notions of Dutch is nice to have).
You are very communicative and have excellent manners.
You keep a cool head even in stressful situations and can assist our customers flexibly and competently.
You already have knowledge of customer service or helpdesk software. If not, we are ready to teach you everything within our training courses ;)

Benefits

⭐️ Urban Mobility: At MILES, we believe in a shared urban mobility, which is why we want to support you with 200 Miles credits monthly.
⭐️ Meal Perks: We want to contribute to your balanced diet and, therefore, offer you meal vouchers worth €8 per day.
⭐️ Hospitalisation Insurance: Your well-being is most importance to us. To ensure your peace of mind, we help with a hospitalization insurance coverage, offering you financial protection and support during challenging times.
⭐️ Retirement: Ensure long-term security with our occupational pension plan.
⭐️ ‍Technology: Get the latest tech and an ergonomically equipped workstation.
⭐️ Home Working Allowance: The flexibility of home-office is important to us and we therefore substitute you with a home working allowance
⭐️ Extra Time Off: We believe in a healthy work-life balance. That’s why, on top of the standard 20 days, we offer an additional 10 days of leave each year, for you to recharge, explore, and enjoy life outside of work !

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About us

OUR VALUES
Our MILES values are the basis of our daily work and what makes us a team. They define how we treat each other at MILES and how we strive to bring the best of ourselves to our customers.
Here is a brief insight into what you can expect from us in your day-to-day:

Passion: Be yourself, have fun, and enjoy what you do.
Ownership: Strive for excellence and surprise yourself.
Resourceful: Be pragmatic. Use what we have first.
Curiosity: Feel free to challenge the status quo and be willing to adapt.
Support: Support each other and proactively ask for help.
Empathy: Always consider the position others are in.

ABOUT MILES
We are the leading car sharing provider in Germany and also offer long-term car subscriptions. Thanks to our cooperation and charity activities, part of our turnover goes towards regional and social projects.
At MILES, we believe in a world in which mobility is shared, sustainable, and accessible to all. With our offer, we create an alternative to private car ownership, reduce the number of vehicles on the roads, and positively contribute to urban life.
Become part of our diverse team, bringing talented people from over 50 countries together, each with their own experiences and ideas.

GOOD TO KNOW
Don't have a MILES account yet? With the code JOINUS15, you will receive €15 starting credit when you register for the first time. Enjoy the ride!

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Wir freuen uns auf dich!

Wir freuen uns über dein Interesse an MILES Mobility GmbH. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload deiner Daten haben, wende dich gerne per Email an jobs@miles-mobility.com.