Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a

 Customer Care Agent - German or Dutch or French speaking (f/m/x/d)

Deine Aufgaben

• You are our first point of contact for all our customers
• You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
• You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
• You are efficient in finding out how to solve issues to provide the best and most effective solution
• You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
• You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Deine Stärken

• You are a real problem solver and enjoy assisting customers in need
• You are very communicative and have excellent interpersonal skills
• You are ideally familiar with the use of customer support softwares 
• You have working proficiency and communication skills in verbal/written German and/or Dutch, and/or French - one of the languages + English is a must have
• You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
• You know how to deliver a great customer experience and always go an extra mile
• You are empathetic and have a positive attitude with a desire to help our customers

Warum MILES?

• Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
• Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
• Retirement: Secure your financial future with our attractive pension plan. 
• Mobility: Choose between monthly MILES credits or the Deutschlandticket. 
• Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being. 
• Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more. 
• Home Office: Enjoy the flexibility of working from our office in Berlin and from home. 
• Diversity: Join our diverse team of 50+ nationalities, with English as the primary language. 
• Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads. 
• Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings. 
• Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

Über uns

MAKE EVERY DRIVEN MILE A SHARED MILE  
Wir sind einer der größten Carsharing-Anbieter in Deutschland und seit Ende 2022 ebenfalls Anbieter für Auto-Abos. Bei MILES glauben wir an eine Welt, in der Mobilität geteilt, nachhaltig und für alle zugänglich ist. Wir schaffen mit unserem Angebot eine Alternative zum privaten Autobesitz, reduzieren die Anzahl an Fahrzeugen auf den Straßen und haben einen positiven Einfluss auf das urbane Leben.

Mit unseren Carsharing-Angebot sind wir in Deutschland und Belgien aktiv. Du findest uns in folgenden Städten: Berlin, Potsdam, Hamburg, München, Köln, Solingen, Düsseldorf, Duisburg, Stuttgart, Augsburg, Wuppertal, Gent, Antwerpen und Brüssel. MILES Abo ist deutschlandweit verfügbar. 

 
WAS UNS NOCH WICHTIG IST  
Wir bei MILES betrachten die gleichberechtigte Behandlung aller Geschlechteridentitäten, Religionen, Hautfarben, Herkünfte, Nationalitäten, Behinderungen, Altersgruppen und anderer Faktoren sowie ein faires und inklusives Miteinander als selbstverständlich. Unsere Worte werden von konkreten Taten begleitet: Wir setzen nach und nach Maßnahmen um, die zur Aufklärung und Sensibilisierung beitragen.  
  
Du hast noch keinen MILES Account? Mit dem Code: JOINUS15 erhältst du jetzt bei Neuregistrierungen 15€ Startguthaben. Enjoy the ride!