Customer Care Agent - German or Dutch or French speaking (f/m/x/d)

Befristet, Vollzeit · Berlin

Join the ride!

Join our international Customer Care department with over 100 team members and develop your career with the help of our career paths and our team leads. We stand behind the philosophy of keeping our customers constantly happy, which we develop through a 3-week onboarding process and continuous trainings.

Deine Verantwortung

You are our first point of contact for all our customers
You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
You are efficient in finding out how to solve issues to provide the best and most effective solution
You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Dein Profil

You are a real problem solver and enjoy assisting customers in need
You are very communicative and have excellent interpersonal skills
You are ideally familiar with the use of customer support softwares
You have working proficiency and communication skills in verbal/written German and/or Dutch, and/or French - one of the languages + English is a must have
You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
You know how to deliver a great customer experience and always go an extra mile
You are empathetic and have a positive attitude with a desire to help our customers

Benefits

Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
Retirement: Secure your financial future with our attractive pension plan.
Mobility: Choose between monthly MILES credits or the Deutschlandticket.
Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
Hybrid: Enjoy the flexibility of working from our office in Berlin and from home.
Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

Auf diese Stelle bewerben

Über uns

UNSERE WERTE
Unsere MILES Values to Win sind die Basis für unser daily doing und verbinden uns als Team. Sie beschreiben, wie wir miteinander und mit unseren Kund:innen umgehen.
Hier ein kurzer Einblick, was dich bei uns erwartet:

Leidenschaft: Sei du selbst, hab Spaß und stehe hinter dem, was du tust.
Eigenverantwortung: Setz dich ein für beste Lösungen und überrasche dich selbst.
Ideenreichtum: Sei pragmatisch und nutze zuerst das, was wir haben.
Neugier: Hinterfrage den Status quo und sei offen, ihn anzupassen.
Unterstützung: Unterstützt euch gegenseitig und bittet proaktiv um Hilfe.
Empathie: Versetz dich immer in die Situation anderer.

ÜBER MILES
Wir sind der führende Carsharing-Anbieter in Deutschland und bieten ebenfalls Auto-Abos an. Ein Teil unseres Umsatzes fließt in regionale und soziale Projekte. Bei MILES glauben wir an eine Welt, in der Mobilität geteilt, nachhaltig und für alle zugänglich ist. Mit unserem Angebot schaffen wir eine Alternative zum privaten Autobesitz, reduzieren die Anzahl der Fahrzeuge auf den Straßen und tragen positiv zum urbanen Leben bei.
Werde Teil unseres vielfältigen Teams, das Menschen aus über 80 Ländern mit unterschiedlichsten Erfahrungen und Ideen vereint.

NICE TO KNOW
Du hast noch keinen MILES Account? Mit dem Code: JOINUS15 erhältst du jetzt bei deiner Neuregistrierung 15€ Startguthaben. Enjoy the ride!

Auf diese Stelle bewerben

Wir freuen uns auf dich!

Wir freuen uns über dein Interesse an MILES Mobility GmbH. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload deiner Daten haben, wende dich gerne per Email an jobs@miles-mobility.com.