Customer Care Agent (f/m/x/d) - French + English speaking

Befristet, Vollzeit · Berlin

Join the ride!

Join our international Customer Care department with over 100 team members and develop your career with the help of our career paths and our team leads. We stand behind the philosophy of keeping our customers constantly happy, which we develop through a 3-week onboarding process and continuous trainings.

Your Responsibility

You are our first point of contact for all our customers
You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
You are efficient in finding out how to solve issues to provide the best and most effective solution
You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Your Experience

You are a real problem solver and enjoy assisting customers in need
You are very communicative and have excellent interpersonal skills
You are ideally familiar with the use of customer support softwares
You have working proficiency and communication skills in verbal/written French and English - German and Dutch skills are a plus
You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
You know how to deliver a great customer experience and always go an extra mile
You are empathetic and have a positive attitude with a desire to help our customers

Benefits

Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
Retirement: Secure your financial future with our attractive pension plan.
Mobility: Choose between monthly MILES credits or the Deutschlandticket.
Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
Hybrid: Enjoy the flexibility of working from our office in Berlin and from home.
Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

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About us

OUR VALUES
Our MILES values are the basis of our daily work and what makes us a team. They define how we treat each other at MILES and how we strive to bring the best of ourselves to our customers.
Here is a brief insight into what you can expect from us in your day-to-day:

Passion: Be yourself, have fun, and enjoy what you do.
Ownership: Strive for excellence and surprise yourself.
Resourceful: Be pragmatic. Use what we have first.
Curiosity: Feel free to challenge the status quo and be willing to adapt.
Support: Support each other and proactively ask for help.
Empathy: Always consider the position others are in.

ABOUT MILES
We are the leading car sharing provider in Germany and also offer long-term car subscriptions. Thanks to our cooperation and charity activities, part of our turnover goes towards regional and social projects.
At MILES, we believe in a world in which mobility is shared, sustainable, and accessible to all. With our offer, we create an alternative to private car ownership, reduce the number of vehicles on the roads, and positively contribute to urban life.
Become part of our diverse team, bringing talented people from over 50 countries together, each with their own experiences and ideas.

GOOD TO KNOW
Don't have a MILES account yet? With the code JOINUS15, you will receive €15 starting credit when you register for the first time. Enjoy the ride!

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Wir freuen uns auf dich!

Wir freuen uns über dein Interesse an MILES Mobility GmbH. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload deiner Daten haben, wende dich gerne per Email an jobs@miles-mobility.com.