CRM Manager (f/m/x)

Permanent employee, Full-time · Berlin

Join the ride!
Four our ​marketing team in our HQ we're looking for ​you as a 

CRM Manager (f/m/x)
Your Mission
  • You develop a deep understanding of the product, customer needs, and customer journey
  • You create, implement, and measure CRM/Lifecycle campaigns – including channel logics, targeting & triggers, personalization, automations, segmentation and reporting
  • You coordinate the planning and execution of marketing tactics including data analysis and tracking metrics while leveraging the data for future reports and decisions
  • You work closely together with the digital marketing teams to integrate CRM best practices in everyday marketing and customer journey
  • You establish, conduct and report upon A/B testing procedures to continuously improve marketing effectiveness and customer retention
Your Profile
  • You have at least 2 years of experiences in the Customer-Relationship-Management field
  • You bring strong analytical skills and a well-structured attitude
  • You bring a strong background in CRM tactics and in the best case you know how to work with the CRM tools: Braze and SF marketing cloud
  • You can communicate fluent in german & english
  • You have ideally first know-how around “vouchers”
  • MILES Benefits: We offer you a portfolio of different benefits that you can compile individually according to your preferences. Among them are MILES credits for your private mobility or alternatively the BVG ticket and a fitness membership
  • Our vision is: MAKE EVERY DRIVEN MILE A SHARED MILE. We work every day to make this vision a reality and everyone has a part to play
  • We are all pursuing the same goal: to make MILES big and successful, and you can feel this spirit from the very first second.
  • We love our brand: MILES goodies are welcome accessories and simply look good on everyone
  • You will quickly notice what "high impact" means at our company: You can quickly take on a lot of responsibility, contribute your ideas and enjoy the openness of all your colleagues. You can critically question processes and thus contribute to moving MILES forward bit by bit and developing yourself further
  • Data is our source of truth: We work based on numbers, data and facts. This is how we make our decisions and give all employees transparency about our status quo and our development goals
  • We are car sharing with extra ♥. At MILES, part of the turnover is invested in regional and social projects, as we are actively committed to the well-being of our society and environment #milescharity
  • Feedback and development: Our internal blog contains a lot of inspiration on various topics. Our HR and Leadership team support you to develop yourself, your skills and your strengths.
  • MILES believes in a world where mobility is shared, sustainable and accessible to all. We work every day to make this vision a reality and create an alternative to private car
About us
Our vision at MILES:

We are the largest car-sharing provider in Germany and also a provider of car subscriptions since the end of 2022. 
At MILES, we believe in a world where mobility is shared, sustainable and accessible to all. With our offer, we create an alternative to private car ownership, reduce the number of vehicles on the roads and have a positive impact on urban life.
We are active in Germany and Belgium with our car sharing services. You can find us in the following cities: Berlin, Potsdam, Hamburg, Munich, Cologne, Düsseldorf, Bonn, Duisburg, Ghent and Brussels. MILES subscription is available all over Germany. 
Don't have a MILES account yet? With the code: JOINUS15 you will now receive 15€ starting credit when you register for the first time. Enjoy the ride!
Your application
We appreciate your interest in MILES Mobility GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at

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