Join the ride!

We are looking for you to support our Customer Care Team as a 

Quality Specialist (f/m/x) - (English + Dutch + French speaking)

Your Mission

• You perform monthly quality checks and share the results with your colleagues in the Q&T team and the Customer Care Team Leads
• You will identify any process and knowledge gaps through regular checks, which you will pass on to your Lead or Team Leads
• You proactively support the successful development of our Quality and Training area in Customer Care at MILES
• You provide ideas for projects to meet and optimize quality standards and implement them with the support of your team and in collaboration with the Customer Care Team Leads
• You keep your finger on the pulse of our customers and up to date with their expectations by handling tickets from time to time

Your Profile

• You speak French, Dutch and English at a very good level (C2) - any other language is a plus (preferably German)
• You can efficiently put your attention to detail into practice
• You ideally gained initial experience in the quality assurance of a Customer Care Team
• Your very good comprehension skills enable you to quickly overview and adapt complex processes in a dynamic environment
• You approach things in a structured way and rely on your analytical skills
• You have an empathetic nature and meet your colleagues at eye level

Why MILES?

• MILES Benefits: We offer you a portfolio of different benefits that you can compile individually according to your preferences. Among them are MILES credits for your private mobility or alternatively the BVG ticket and a fitness membership
• Our vision is: MAKE EVERY DRIVEN MILE A SHARED MILE. We work every day to make this vision a reality and everyone has a part to play
• We are all pursuing the same goal: to make MILES big and successful, and you can feel this spirit from the very first second
• We love our brand: MILES goodies are welcome accessories and simply look good on everyone
• You will quickly notice what "high impact" means at our company: You can quickly take on a lot of responsibility, contribute your ideas and enjoy the openness of all your colleagues. You can critically question processes and thus contribute to moving MILES forward bit by bit and developing yourself further
• Data is our source of truth: We work based on numbers, data and facts. This is how we make our decisions and give all employees transparency about our status quo and our development goals
• We are car sharing with extra ♥. At MILES, part of the turnover is invested in regional and social projects, as we are actively committed to the well-being of our society and environment #milescharity
• Feedback and development: Our internal blog contains a lot of inspiration on various topics. Our HR and Leadership team support you to develop yourself, your skills and your strengths
• MILES believes in a world where mobility is shared, sustainable and accessible to all. We work every day to make this vision a reality and create an alternative to private car

About us

Our vision at MILES:
MAKE EVERY DRIVEN MILE A SHARED MILE

We are the largest car-sharing provider in Germany and also a provider of car subscriptions since the end of 2022. 
At MILES, we believe in a world where mobility is shared, sustainable and accessible to all. With our offer, we create an alternative to private car ownership, reduce the number of vehicles on the roads and have a positive impact on urban life.
 
We are active in Germany and Belgium with our car sharing services. You can find us in the following cities: Berlin, Potsdam, Hamburg, Munich, Cologne, Düsseldorf, Bonn, Duisburg, Ghent and Brussels. MILES subscription is available all over Germany. 
 
Don't have a MILES account yet? With the code: JOINUS15 you will now receive 15€ starting credit when you register for the first time. Enjoy the ride!